yaja9's Privacy Policy
Your personal information is extremely important to us. This policy explains how we collect, store, and use your data.
1. Introduction & Scope
yaja9 is a mobile-first online casino and betting platform operating in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") applies to yaja9's website, mobile version, and all related services ("Platform").
This Policy applies to all individuals who visit, register on, or use yaja9's Platform. By using our Platform, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, we advise you not to use our Platform.
We may update this Policy periodically to keep pace with technological changes and service improvements. We will notify you appropriately of any significant changes. You are encouraged to review this page regularly.
2. What Information We Collect
yaja9 collects the following types of information to operate its services properly, verify accounts, process financial transactions, and improve the user experience.
Personal Identification Information
The information you provide when registering an account may include:
- Full name and date of birth
- Valid email address
- Mobile number
- National ID card or passport details (for identity verification)
- Username and password (stored in encrypted form)
Financial Information
To process transactions, we may collect the following information:
- bKash, Nagad, or Rocket mobile wallet numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Bonus and promotion-related activity
Technical & Usage Information
When you use our Platform, certain information may be collected automatically:
- IP address and device information
- Browser type and operating system
- Pages visited and session duration
- Information collected through cookies and similar tracking technologies
- Referral source and click path
Policy on Children's Information
yaja9 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we confirm that a user is under 21, their account will be closed immediately and the associated data will be deleted.
3. How Your Information Is Used
Information collected is used by yaja9 for the following legitimate purposes:
Service Operation & Improvement
- Creating, managing, and securing accounts
- Processing deposits, withdrawals, and bonus transactions
- Resolving technical issues on the Platform and improving service quality
- Providing a personalized experience based on user preferences
- Preventing fraud and conducting security analysis
Communication & Notifications
- Sending important account-related notifications
- Informing you about new promotions and offers (with your consent)
- Responding to support requests
- Issuing security alerts
Analytics & Research
- Analyzing Platform usage patterns
- Generating aggregate statistics to improve the gaming experience
- Evaluating the effectiveness of responsible gaming policies
4. Sharing Information with Third Parties
yaja9 does not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances:
Service Provider Partners
For payment processing, we work with the designated payment gateways of bKash, Nagad, and Rocket. These providers receive only the information necessary to complete a transaction and are bound by their own privacy policies.
Legal Obligations
Where required by a court order, administrative directive, or other legal obligation, necessary information may be disclosed to the relevant authorities. In such cases, we will provide only the minimum information required to satisfy the legal demand.
Fraud & Scam Prevention
Information may be shared with relevant authorities when needed to investigate fraud, money laundering, or other illegal activity.
What We Never Do
- Your information is never sold or leased to third parties
- Your information is never used for marketing purposes without permission
- We never collect more information than is necessary
- Sensitive information is never disclosed without consent
5. Cookies & Tracking Technologies
yaja9 uses cookies and similar technologies to enhance your browsing experience and maintain service quality.
Essential Cookies
These cookies are essential for the Platform's core functions. They are used to keep login sessions active, verify security, and remember display preferences. Disabling these cookies will prevent the Platform from working properly.
Analytical Cookies
These cookies help us understand how users interact with the Platform. The data collected is fully anonymous and used solely to improve our services.
Managing Cookies
You can control cookies through your browser settings. Keep in mind that disabling essential cookies may limit some Platform functionality. Cookie management varies by browser — please refer to your browser's help section.
6. Data Security Measures
yaja9 applies industry-standard security measures to protect your personal and financial information. Our Platform is secured with SSL (Secure Socket Layer) encryption technology, which keeps your data fully protected during transmission.
Encryption
All data transmissions are encrypted using SSL/TLS technology. Passwords are always stored in encrypted form, never as plain text.
Access Controls
Strict access controls ensure that only authorized personnel can access the information they need.
Regular Audits
Regular technical audits are conducted to identify and address security vulnerabilities.
Rapid Response
In the event of a security incident, procedures are in place to act quickly and notify affected users.
Please note that no data transmission over the internet can be made completely risk-free. While we are committed to providing the highest level of protection, users are also advised to keep their own accounts secure — particularly by keeping passwords confidential.
7. Data Retention Period
yaja9 retains personal information only for as long as necessary to provide services or comply with legal obligations. Retention periods may vary depending on the type of information:
- Active account information: retained for the entire duration the account remains active
- Financial transaction records: retained for the period required under financial laws
- Support communications: records are kept for a set period even after an issue is resolved
- After account closure: personal information is deleted within a reasonable time unless retention is required by law
When deleting data, we ensure it is removed permanently and securely.
8. Your Rights Regarding Your Information
You have the following rights regarding your personal information. To exercise these rights, you can contact our support team directly.
Right to Access
You may request to view your personal information held in your account and obtain a copy at any time.
Right to Rectification
You have the right to request correction of any inaccurate information. Some details can be updated directly from the settings section of our Platform.
Right to Erasure
In certain circumstances, you may request deletion of your personal information. However, we may be required to retain some data for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. Contact our support team to do so.
Right to Data Portability
Where technically feasible, you may request your personal information in a structured, machine-readable format.
Request Processing Time
We process all valid data-related requests within a reasonable timeframe. Complex or multiple requests may take a little longer. Our support team will keep you informed after you submit a request.
9. About Third-Party Services
Game content on the yaja9 Platform is provided by various game developers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers have their own privacy policies, which may differ from yaja9's.
Payment service providers bKash, Nagad, and Rocket also have their own privacy policies and terms. Their terms apply during financial transactions.
We are not responsible for the privacy practices or policies of third parties. We recommend reviewing their respective privacy policies before using their services.
10. Policy Changes & Updates
yaja9 reserves the right to change or revise this Privacy Policy from time to time. The Policy may be updated due to technological changes, the addition of new services, or legal requirements.
For any significant changes, we will notify you in the following ways:
- Displaying a notice on the Platform
- Sending a message to your registered email
- Updating the "Last Updated" date on this page
Continued use of the Platform after a revised Policy is published will be considered your acceptance of the updated Policy. You are advised to review this page regularly.
11. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact our support team. Our team of specialists is always ready to assist you in both Bengali and English.
Privacy-Related Contact
Contact us for any matter related to data protection and privacy policy:
This privacy policy applies to all services of yaja9. To learn about the different aspects of the service, please read our Terms & Conditions and Responsible Gaming page.